Refund policy
RETURN AND REFUND POLICY
7-Day Returns | Tilenga Shoppers
If you need to return an item, contact Tilenga Shoppers within 7 days of delivery.
Return eligibility
For a change-of-mind return, the item must be unused or only lightly handled, in its original condition, with its packaging, accessories and tags where applicable. Please provide a receipt or order confirmation. Items damaged through misuse, improper handling or accidents are not eligible for a change-of-mind return.
Items that may not be returned for a change of mind
For hygiene, safety or perishability reasons, we may not accept returns of underwear, opened cosmetics, perishable goods or used electronics. If an item arrives damaged, faulty or different from what you ordered, please contact us even if it falls into one of these categories. We’ll review the issue and the available remedy.
How to request a return
Contact us within 7 days of delivery with your order number, the item and the reason for your request. If the item is damaged, faulty or incorrect, include photos where possible. Please wait for our return instructions before sending or bringing back the item. Tilenga Shoppers will cover the cost of return transport using the return arrangement we provide.
Once we receive and inspect an approved return, we’ll confirm whether a replacement, store credit or refund applies. Approved refunds will be processed within 72 hours of inspection and approval.
Contact Tilenga Shoppers
WhatsApp: 0795 448 664
Phone: +256 795 448 664
Email: hellotilengashoppers@gmail.com